Terms and Conditions

About LogiLIft

LogiLIft is a Danish-registered company providing various transportation services for new and used vehicles across Europe. LogiLIft doesn’t own vehicles or employ drivers, but utilize a large network of vetted, high quality Transport Partners. In this way, LogiLIft can offer fast, affordable, safe and fully insured transport services that comply with all relevant European transport regulations.

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1. General Terms & Conditions

LogiLIft and its Transport Partners (sub-contractors) perform all transport assignments in accordance with the CMR Act (“Convention On The Contract For The International Carriage Of Goods By Road, 1956”.

LogiLIft assumes the car is drivable unless otherwise specified at the time of booking.LogiLIft utilizes a network of terminals (“hubs”) for consolidation and re-loading onto other transporters before delivery. In most cases, the cars will be driven briefly at the hubs, and it is the responsibility of the Shipper that the car can be started during the entire journey from collection to delivery. In case cars cannot be started due to a depleted battery or lack of fuel or for any other reason, LogiLIft reserves the right to charge a fee of €80 + VAT to jump-start or re-fuel the carIt is the customers responsibility that the cars are sufficiently fueled and charged to ensure that the car can be handled safely throughout transit.

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2. Insurance

LogiLIft and all its Transport Partners perform all transport assignments in accordance with the Eupopean CMR Conventions, unless otherwise agreed. LogiLIft recommends customers to take out direct insurance cover for cargo/goods in case additional coverage is required and for cases where LogiLIft’s liability does not apply. LogiLIft only covers damage for which LogiLIft is responsible and cannot be held liable for damages caused by third parties including, but not limited to, for example theft, traffic accidents where third parties are liable, force majeure etc.

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3. Recovery Transports

LogiLIft does not currently offer to transport non-starting cars. LogiLIft cannot offer to load cars by “winch” or “skates”. If the car cannot be started (even after trying a jump-start), a full transport will be charged

If normal transport has been booked (without LogiLIft being made aware that the car needs to be recovered) and we cannot move the car upon collection, LogiLIft reserves the right to invoice the full cost of transportation for a wasted journey.

In case a recovery is needed, LogiLIft will do our best to assist with referrals to potential Partner Companies who will be able to provide recovery transports

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4. Wasted Journeys

If a car is not ready for transport (not accessible, or drivable, the cost for the wasted journey will be invoiced at the full cost of transportation agreed, as LogiLIft will not be able to use the slot occupied by the booked car. This applied for all cases where LogiLIft is not responsible for conditions at pick-up that prevent the car from being transported.

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5. Canceled Transports

LogiLIft requires a minimum 24 hours notice of cancellations. For cancellations received with at least 24 hours notice, there is no charge. For cancellations received with shorter than 24 hour notice, LogiLIft reserves the right to invoice the full transportation price upon cancellation, regardless of whether the car has been loaded or not.

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6. Liability

6.1 Period of liability

LogiLIft always do utmost to ensure safe handling of your cars while under our care. LogiLIft is liable for the car from the time one of our employees, or appointed agents or business partners takes over the car. LogiLIft’s liability ends when the vehicle is delivered and signed for by the Receiver or another person appointed by him. Reference is made to our delivery guides as outlined in “Clause 10. Delivery guidelines”.If no receipt is issued by the receiver (usually a signed CMR form), LogiLIft’s liability ends when the car is physically delivered.

If delivery should take place outside of Receiver’s opening hours, Our liability ends when the vehicle is delivered, locked and placed at the designated Receiver, or an alternative delivery location appointed by the Receiver.
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6.2 LogiLIft’s responsibility

LogiLIft is liable for transport damage that LogiLIft or our appointed Transport Partners may cause to the car during the liability period. LogiLIft is not liable for damage or delay as a result of force majeure, which includes, but not limited to; wars, rebellion, civil disturbances, pandemics, strikes or lockouts, release of nuclear energy, natural disasters (including flooding, avalanches, hailstorms, hurricanes, etc.)

LogiLIft is not liable for indirect or consequential loss including a loss due to delayed or hindered delivery. LogiLIft does not cover the cost that a customer might have when ordering an alternative transport provider due to delayed or failed delivery from LogiLIft.

LogiLIft is not liable for damages which are not visible due to the manufacturer’s transport protection cover from the factory. LogiLIft cannot be held liable for damages which are not likely to have occurred during the transport and which could not be seen by the carrier.

As a standard, LogiLIft provides transports based on “open car transporters” and LogiLIft is therefore not liable for damage to windows, windscreens and glass roofs from stone chips, and LogiLIft is also not liable for cracks which occurred due to tension in the glass. Likewise, small scratches and paint chips do not qualify as a damage, if they can be mended by polish or paint stick and as such they are not claimable. LogiLIft does not cover damages on used or new vehicles unless the damage is clearly a transport damage that has occurred during the transport facilitated by LogiLIft.

LogiLIft does not cover goods, accessories, spare parts etc. that are placed in the transported cars. Furthermore, LogiLIft is not liable for damages that occur because of the nature and condition of the transported vehicles including mechanical and electronic defects / wear and tear as well as defects on batteries.

6.3 Customer’s Responsibility

It will always be the customer’s responsibility to ensure that the car is made ready for safe transportation on an open car transporter.

This includes, but is not limited to;

• Ensuring that loose parts are securely and safely attached so as not to cause any damage whether inside the cabin or on the outside of the car
• Antennas are to be removed and placed in a door pocket.
• as well as ensuring that there is no danger of the tailgate or doors popping open in transit.
• Tires must lie horizontally.
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LogiLIft cannot be held liable for the handling of any paperwork (registration papers etc) e.g. between a car buyer and car seller, including when the paperwork is left inside the car or handed over upon collection.

6.4 Safe and responsible delivery

If an acknowledgement of receipt (typically the signed CMR) is not issued, LogiLIft’s liability ceases upon safe and responsible delivery of the car. Unless otherwise agreed with the Receiver, or the booking party, safe and responsible delivery is deemed to apply outside business hours when:

• The car has been delivered to the Receiver’s designated location or another location nominated by the Receiver
• The car is locked
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Unless the Receiver or booking party notifies LogiLIft in writing of any changes, the transfer of liability for the car is assumed upon safe and responsible delivery.

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7. Delivery Times

LogiLIft always aims to deliver Fast, Safe and at a Great Price.

The date of booking is denoted as “day 0”. The delivery time will be the date of booking (day 0) + xx working days, if booked before 10:00 CET on day 0. If the order is received after 10:00 CET the delivery time will be Day 1 + xx working days. The number of working days will be agreed separately at time of booking either on our Website, or by phone or e-mail.

The car will be picked-up and delivered within the promised timeline (Day 0 + xx days).

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8. Delays

LogiLIft always aims to deliver Fast, Safe and at a Great Price. In rare cases, delays happen due to human factors such as vehicle breakdowns, employee sick days etc. In these cases within the control of LogiLIft, we offer the following compensation to clients:

• +7 days delay: 10% discount
• +14 days delay: 25% discount
• +30 days delay: Delivery free of charge
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Example:

• Promised delivery time: Day 0+7 days
• Actual delivery: Day 0 + 14 days
• Delay: (14-7 = 7 days
• Discount: 10% (7 days delay)
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9. Collection guidelines‍

To ensure smooth pick-up and deliveries every time, Autohollly has a set of guidelines that must be followed in order to pick up the car for delivery;

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• Unless otherwise expressly agreed in writing, LogiLIft assumes that it will be possible to pick up the car between 07:00 and 17:00 hours
• Cars with keys must be ready for transport from the selected ‘ready’ date specified at the time of booking
• The pick-up must take place at a destination accessible to a car transporter.
• At the place of pick-up, it must be legal for the car transporter to park, without otherwise inconveniencing traffic. During loading and off-loading, it must be possible for our Driver to be able to physically supervise the Autotransporter, to reduce the risk of theft
• On collection an external inspection is undertaken in whistle standing up and all damage immediately detectable on the unwashed car is recorded.
• The inspection takes a maximum of 3 minutes.
  
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10. Delivery guidelines

Similarly for deliveries, when handing over the car, an external inspection is carried out by the Driver jointly with the Recipient in accordance with relevant Association of European Vehicle Logistics (ECG) industry standards; the following guidelines must be followed in order to deliver the car:

• The delivery must take place at a destination accessible to an 8-car autotransporter.
• Unless otherwise expressly agreed in writing, the working assumption is that it will be possible for Receiver to take delivery of the car between 07:00 and 17:00 hours
• At the destination, it must be legal for the 8-car autotransporter to park, without otherwise inconveniencing traffic. During unloading, supervision for our driver is required.
• Any damage/shortcomings must be noted before delivery/receipt of the car is acknowledged
• The external inspection is undertaken in whistle standing up and all damage immediately detectable on the unwashed car is recorded.
• The inspection takes a maximum of 3 minutes.The Receiver signs for receipt after registration of any damages/missing parts.
• LogiLIft is not liable for damages observed after signing the receipt (Typically the CMR document.)
• If the Receiver refuses to sign for receipt of the vehicle his right to raise claim expires.
• Vehicles delivered outside opening hours are considered delivered when parked on the recipient's premises and locked.
• Vehicles delivered outside opening hours are not to be moved or washed before inspection, registration and photo documentation of any damages have taken place.
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11. Damage claims

LogiLIft aims to process any claims swiftly, and can always be contacted by e-mail or phone with any questions. Below outlines or process and conditions for recording and submitting claims;

If any damage is recorded (photos + written note on receipt/ CMR) jointly with our driver when receiving/handing over the car, the Receiver must file a complaint with LogiLIft.

Any damage claims relating deliveries after business hours must be submitted to LogiLIft before 12:00 noon the next working day.
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The complaint must include:

• A photograph of the waybill, a photograph of the full VIN number
• Photograph of the entire car
• Photograph of the location of the damage
• A clear photograph of the damage itself
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A description of the damage claim should be sent to claims@logilift.net

Prior to repair of any damage which is accepted by LogiLIft, the extent of the repair and the repair costs must be approved by LogiLIft.

LogiLIft reserves the right to require an assessment report from a claims assessor to approve the repair and the costs of the repair, or LogiLIft may obtain an alternative offer for similar repair from another professional repair shop.

Upon completion of the repair an invoice must be sent within 60 days from LogiLIft’s acceptance of the damage. Payment terms are running month + 21 days.

Replaced parts are LogiLIft’s property. LogiLIft does not accept claims for value depreciation of any other indirect or consequential damages.

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12. Payment

Full payment will be required for LogiLIft’s services notwithstanding any interruptions in relation to maters pertaining to the Receiver, Shipper or Freight Payer. The due date is always reflected in the invoice from LogiLIft.

LogiLIft does not accept offsetting of receivables due from other outstanding invoices. LogiLIft charges a 2% monthly interest on any overdue payments per each new month
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13. Choice of law

Any disputes regarding LogiLIft’s services shall be settled in accordance with Danish law by the Court of Copenhagen.